Refund Policy

Our policy is valid for 30 days. If 30 days have passed since the delivery date, unfortunately we are unable to offer you a refund/return.

At GiftForCustom.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and cancellation policy below to understand the terms and conditions of returns, refunds, and order cancellations.

General Refund Policy

We accept refund requests when:

• Lost orders, missing items due to our failed service delivery.
• We missed customers' order cancellation and/or exchange requests within a 2-hour timeframe after the order was placed.
• The product variant, appearance, and/or quality are not as described on the product page.
• The product is faded, damaged, and/or missing pieces.
• Proof of Purchase: A receipt or proof of purchase is required to process a refund.
• Eligibility for Refunds: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

Defective or Damaged Products

• Defects and Issues: If you receive a defective or damaged product, please contact us immediately. We will evaluate the issue and provide a suitable resolution, which may include a refund or replacement.

We do not accept return/refund requests under the following circumstances:

• Orders lost due to misrepresentation of customer address.
• The item was not damaged, but the customer simply changed his mind.
• Product damage is caused by the customer.
• Non-Refundable: Please note that customized products are non-refundable unless there are product defects or other significant issues. 

Due to the personalized nature of custom products, we cannot resell returned customized items, which is why customized orders are non-refundable unless there is a defect or error on our part.

Return Shipping Costs：Return shipping costs are handled as follows，

• If the return is due to our error (defective product, wrong item, damaged item, or quality issue), we will cover the return shipping cost or offer a replacement at no additional cost.

• If the return is due to customer reasons (such as changing mind, incorrect size selection, or address error), the customer is responsible for the return shipping cost.

• Shipping fees are non-refundable, except in cases where the return is caused by our mistake.

*If we make a mistake, we will ask for photos for verification and then expedite the replacement of the item.

Order Cancellation Policy

• Non-Customized Products: If you wish to cancel your order for non-customized products, you may request a refund before we ship the item. Please contact our customer support team as soon as possible to process cancellations, a 30% transaction fee will be charged as bank transaction fees are non-refundable.
• Customized Products: For customized products, you need to contact us by email as soon as possible after placing the order to cancel the order. Since such products are personalized, once the order is processed, it cannot be cancelled. If you insist on canceling, only 30% of the fee will be refunded.

How to Request a Refund or Cancel an Order

1. Contact Us: To request a refund or cancel your order, please contact our customer support team at support@giftforcutom.com. Please include your order number, proof of purchase, and a description of the problem or request.
2. Return Instructions: If your refund request is approved, we will provide return instructions and a return address. Please make sure to pack items promptly to prevent any damage during shipping.
3. Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

4. Return Address：If your return request is approved, we will provide you with the official return address by email.Please do not return items without contacting us first, as unauthorized returns may not be accepted.Return Address (for approved returns only):18601 Santa Ana, CA 92707, USA

5. Packaging Requirements：

   Returned items must meet the following packaging requirements to be eligible for a refund:

   • Items must be unused, unwashed, and in their original condition

   • Items must be returned in the original packaging or equivalent protective packaging

   • Please ensure the product is securely packed to prevent damage during return shipping

   • Any damage caused by improper packaging may result in a partial refund or refund denial

Refund amount

Once your order meets the order cancellation rules and enters the refund process, we will refund according to the following refund amount.

• full refund:
  • Cancel within 2 hours
  • Before sending design samples
• Partial refund:
  • After sending design samples. Each design will be charged $5-$15 (depending on the complexity of the design)
  • If the request is eligible, you will receive a partial refund (including shipping charges).

Refund method

You can choose from the following refund methods:

• Paypal
• credit card

Estimated refund time

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you if your refund is approved or denied.

If your refund request is approved, the refund will be credited in the same currency as the original payment:

• For PayPal balance payments, the refund will be credited to your PayPal balance.
• For credit card payments, the refund will be posted to the payer's card (which may take up to 30 days, depending on the card issuer).

Contact Information

If you have any questions or require further assistance, please contact us:

• Email: support@giftforcutom.com
• Phone: +1 (224) 408-1988
• Company offices: 1500 N GRANT ST STE R，DENVER CO 80203.US

Thank you for shopping at GiftForCustom.com. We appreciate your business and are committed to providing you with the best possible service.